Privacy Policy

Effective Date: 16th June 2026.

At The Wool Mill ("we", "our", "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website, submit an enquiry or engage our services.
By using our website or providing us with your personal information, you agree to the practices described in this Privacy Policy.

1. Our Commitment to Privacy

The Wool Mill is committed to handling personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Personal Information We Collect

Depending on how you interact with us, we may collect information including:
Personal Details
Full name, Email address, Phone number, Company or organisation (where applicable), Postal address (where required)
Event Information
Event date, Event type, Guest numbers, Budget range, Venue preferences, Catering requirements, Event enquiries and correspondence
Website Information
When you visit our website, we may automatically collect:
IP address, Browser type, Device information, Operating system, Pages visited, Time spent on the website, Referral source, Cookies and similar technologies.

3. How We Collect Information

We may collect your personal information when you:
Submit an enquiry through our website, Contact us by phone or email, Attend a venue tour, Request a quotation, Confirm a booking, Subscribe to our newsletter, Participate in promotions or competitions, Complete surveys or provide feedback, Interact with us on social media.

4. Why We Collect Your Information

We collect personal information to:
Respond to your enquiries, Prepare event proposals and quotations, Manage bookings and venue tours, Deliver our event services, Communicate before and after your event, Improve our customer experience, Maintain internal records, Send marketing communications (where you have consented), Comply with legal obligations

5. Marketing Communications

With your consent, we may send you information about:
Weddings, Corporate events, Venue showcases, Seasonal promotions, Special events, News and updates.
You may unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

6. Cookies

Our website may use cookies and similar technologies to:
Improve website functionality, Analyse website traffic, Understand visitor behaviour, Enhance your browsing experience.
Most web browsers allow you to control or disable cookies through your browser settings. Disabling cookies may affect some website functionality.

7. Sharing Your Information

We do not sell or rent your personal information.
We may disclose your information where necessary to trusted third parties, including:
Catering partners, Event suppliers, Technology providers, Payment processors, Marketing service providers, Professional advisers, Government authorities where required by law
We take reasonable steps to ensure these parties protect your information.

8. Storage and Security

We take reasonable measures to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include:
Secure servers, Password-protected systems, Restricted staff access, Encrypted communications where appropriate, Regular software updates and security monitoring.
While we take reasonable precautions, no online transmission or electronic storage method is completely secure.

9. Access and Correction

You may request access to the personal information we hold about you.
If any information is inaccurate, incomplete or out of date, you may request that it be corrected.
Requests should be submitted using the contact details below.

10. Third-Party Websites

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:
Provide our services, Meet legal obligations, Resolve disputes, Maintain business records
When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.

12. Children's Privacy

Our services are intended for adults planning or managing events.
We do not knowingly collect personal information from children without appropriate consent.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be published on this page and will take effect immediately upon publication.

14. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy-related complaint, please contact us:
The Wool Mill,
161 Donald Street,
Brunswick East, Victoria, Australia
Email: hello@thewoolmill.com.au
Phone: (03) 8320 0599
Website: www.thewoolmill.com.au

15. Complaints

If you believe we have not handled your personal information appropriately, please contact us first so we can investigate and respond.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) in accordance with applicable Australian privacy laws.
This policy is suitable for publication on The Wool Mill's website and provides a solid privacy framework for customer enquiries and bookings. Before going live, replace the placeholder contact details with your business information and have the document reviewed by a qualified Australian legal professional to ensure it meets your specific operational and regulatory requirements.